Privacy Policy

This Privacy Policy explains how Sealior (“Sealior,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit or make a purchase from our website (the “Site”), or otherwise interact with us (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use the Services.

1) Who We Are

Sealior operates from Thailand and ships domestically and internationally.

Contact (Privacy): Whatsapp +66 95 103 5857
Business address: 57 Village Number 10, Keayai Sub-District, Mueang Surin District, Surin, 32000, Thailand

2) What Personal Information We Collect

We collect personal information in three main ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.

A) Information you provide to us

Depending on how you use the Services, you may provide:

Identity & contact details: name, email address, phone number
Order details: items purchased, size/color preferences (if applicable), order notes, gift messages
Shipping & billing information: delivery address, billing address
Customer support communications: emails/messages you send to us, photos you share (e.g., for damaged-item claims)
Marketing preferences: newsletter sign-ups, opt-in/opt-out choices
Account details: login credentials and profile details (if you create an account)

B) Information collected automatically

When you visit the Site, we may automatically collect:

Device and usage data: IP address, browser type, device identifiers, operating system, referral URLs, pages viewed, time spent, clicks
Approximate location: inferred from IP address
Cookie and tracking data: identifiers stored in cookies or similar technologies

C) Information from third parties

We may receive information from:

Payment processors (confirmation of payment status; we typically do not receive your full card number)
Shipping carriers (delivery updates, tracking status)
Advertising/analytics partners (performance data for ads and site usage)
Social media platforms (if you interact with our pages or ads, subject to their settings/policies)

3) How We Use Your Information

We use personal information to:

Process and fulfill orders (payment confirmation, packing, shipping, delivery updates)
Provide customer support and handle returns/refunds/exchanges
Communicate with you about your orders, your account, and service updates
Send marketing messages (only where permitted by law and/or with your consent; you can opt out anytime)
Personalize your experience (e.g., remembering preferences, showing relevant products)
Improve and secure the Services (debugging, fraud prevention, account security)
Comply with legal obligations (tax, accounting, anti-fraud, responding to lawful requests)

4) Legal Bases for Processing (EEA/UK and similar jurisdictions)

If you are located in the EEA or UK, we process personal information when we have a lawful basis, including:

Performance of a contract (to fulfill your order, deliver products, provide support)
Legitimate interests (e.g., preventing fraud, improving our services, basic analytics, customer service)
Consent (e.g., marketing emails/certain cookies—where required)
Legal obligation (e.g., tax and accounting requirements)

Where we rely on consent, you can withdraw it at any time.

5) Cookies & Similar Technologies

We use cookies and similar technologies (like pixels and tags) to:

Keep the Site functioning (shopping cart, login, security)
Remember preferences
Understand how the Site is used (analytics)
Measure marketing performance and, in some cases, show relevant ads

You can control cookies through:

Your browser settings (block or delete cookies)
Any cookie banner/preferences tool we provide (if enabled)
Ad platform settings (for interest-based ads)

Blocking cookies may affect Site functionality.

6) How We Share Personal Information

We may share personal information with trusted third parties, only as needed to run our business, such as:

Service providers who help us operate the Site and business (e-commerce platform, website hosting, email delivery, customer support tools)
Payment processors to process transactions
Shipping and logistics providers to deliver your orders and provide tracking
Analytics and advertising partners to understand performance and improve marketing
Professional advisers (accountants, auditors, legal counsel) when necessary
Authorities/others if required by law, or to protect rights, safety, and prevent fraud

We do not sell your personal information in the ordinary sense. However, some jurisdictions define “sale” broadly to include certain advertising data sharing (see Section 11).

7) International Transfers

Because we operate from Thailand and may use global service providers, your personal information may be processed in countries other than where you live.

Where required by law, we use appropriate safeguards for cross-border transfers (for example, contractual protections) and take steps to protect your information.

8) Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including:

Order and transaction records (for customer service, accounting, and legal compliance)
Marketing data (until you opt out, or as required by law)
Customer support communications (as needed to resolve issues and improve support)

Retention periods vary depending on the type of data and legal requirements.

9) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website or transmission is completely secure, and we cannot guarantee absolute security.

10) Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Delete your personal information (subject to legal/contractual exceptions)
Object to certain processing or request restriction
Request data portability (where applicable)
Withdraw consent where processing is based on consent
Opt out of marketing at any time (see below)

Marketing opt-out

You can unsubscribe by:

Clicking the unsubscribe link in our emails, or
Contacting us at Whatsapp +66 95 103 5857

You may still receive transactional messages (e.g., order confirmations, shipping updates).

To exercise privacy rights, contact us using Section 14. We may need to verify your identity before fulfilling certain requests.

11) Additional Notices for Certain Regions

A) California (CCPA/CPRA – if applicable)

If you are a California resident, you may have rights to know, delete, correct, and opt out of certain “sharing” of personal information for targeted advertising.

Categories collected (typical): identifiers (name/email), commercial information (purchases), internet activity (site usage), approximate location (IP-based), and inferences for personalization.

To submit a request, contact us at whatsapp +66 95 103 5857 with subject “California Privacy Request.”

B) EEA/UK

You also have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concerns.

12) Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 13 (or higher age where required by local law). If you believe a child provided us personal information, contact us so we can delete it.

13) Third-Party Links

Our Site may contain links to third-party websites or services (e.g., social media). Their privacy practices are governed by their own policies, and we are not responsible for them.

14) Contact Us

For questions, requests, or complaints regarding privacy, contact:

Sealior – Privacy
Whatsapp: +66 95 103 5857
Address: 52 Village Number 10, Keayai Sub-District, Mueang Surin District, Surin, 32000, Thailand

15) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above. Continued use of the Services after an update means you accept the revised policy.

If you tell me what platform you’re using (e.g., Shopify / WooCommerce / custom) and which email/ads tools you use (e.g., Mailchimp/Klaviyo, Meta Pixel, Google Analytics), I can tighten Section 6 to name them explicitly (which often improves trust and compliance).